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You selected application package for your business solution or need help with package evaluation, Varisoft is here to help you every step of the way. VariSoft brings together expertise to streamline business processes to provide a road map to your technology and business needs.
Through Package Implementation, we help you harvest value through package-centric solutions, which are innovative and configurable to mitigate your risks, delivering faster returns and lowering Total Cost of Ownership (TCO).
We assist our client to explore best practices and our global delivery model and cohesive teams mean faster deployment cycles for each business need.
CRM Practice:
VariSoft is a leading provider of PeopleSoft CRM consulting expanding service in SAP and Salesforce.com. VariSoft’s competency has an impressive track record of providing consulting, solution architecture, implementation, support and upgrade services across North America. The team comprises consultants with expertise in various domains such as Telecom, High Tech, Insurance, Manufacturing, Utilities, Retail, Media etc., and a strong focus on technical work including real time integrations.
 Specialization
 CRM integration to ERP to provide 360 degree view of the customer.
Customer self-service for order tracking, order entry, create/manage support cases.
Employee self-service to create/manage help desk tickets and HR benefit functions.
Vertical solutions for Telecom and Insurance Industry
Infosync server and Advance Mobile Solutions (Access through Mobile Devices
Advance Configurator integration with CRM and ERP
Project Experience
Turn Key integrated CRM solution implementation for a major worldwide Broadband equipment supplier. Provided customer self-service for order tracking and ordering involving real time order status and product availability with tight integration to PeopleSoft ERP.
Customer self-service and internal CRM application for order tracking and order entry for promotional products company catering to all three channels Order Capture Representative. Dealers and End Customers. Implemented PeopleSoft Advance Configurator integrated to CRM to configure products on-line
CRM customer support implementation for biggest retail company in North America
Integrated CRM Order Capture implementation for a large retail call center
Multi Channel enabling for inbound/outbound communications and correspondence management
Implementation of PeopleSoft CRM 8.9 for a leading telecom company in Canada
Expertise in implementing PeopleSoft Multi-channel Interaction module
Conceptualized, designed and built a Point of Sale (PoS) solution for Telecom vertical implementations
Implemented CRM Sales & Marketing Solution for a Manufacturing and Utility industry
Focus Areas
Customer self-service for ordering and support services
CRM integrations with Back Office (ERP)
CRM integration to CTI and Mobile devices
Process Orchestration through BPEL
Implement Advance configurator for ordering configurable products or services
Contact consulting@varisofttech.com
Methodology
Phase I – Planning and Initiation
Gather information required to determine customer’s business, application, and technology needs
Establish project controls and set expectations with project team; identify sponsors and stakeholders;
communicate roles
Develop high-level project plan and set expectations
Project Kickoff
Phase II – Analyze and Design
Prepare infrastructure; install PeopleSoft application.
Review functionality of the base application with customer business requirements and processes to
identify gaps
Verify requirements for identified customizations including reports, interfaces, and conversion programs
Finalize detail project plan
Design specifications for identified customization, reports, interfaces and conversion programs
Complete base configuration
Phase III – Configure and Develop
Develop customization, reports, interfaces and conversion programs
Confirm new functionality is line with business processes
Configuration and unit testing
Review & implement security requirements
Develop training material for end users
Perform system test to get ready for Transition phase
Phase IV – Transition
Perform Testing to validate new system
Log, review and resolve testing issues
Application performance tuning.
Prepare training materials
Gain user acceptance of the application and sign off on functionality
Develop detailed “cutover” plan
Phase V - Deploy and Support
Perform final conversions and data loads
Move to production – Go-live
Post go-live support
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“I was very impressed with the team at VariSoft for their exceptional breadth of knowledge in PeopleSoft CRM and how they approached our particular need. Over the course of our company's relationship with VariSoft, they managed scores of complex, multi-disciplinary projects and has always been accessible, responsive and a tremendous asset to the entire process. I would unequivocally recommend VariSoft for any initiative that requires a seamless blending of technology and customer focus.”
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- Doug Patchin
VP, Technology, Norwood.
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